Responsible gambling

We want gambling with SpinKings Casino to be fun, safe and under your control. This page explains practical steps you can take to gamble responsibly, the tools we provide to help you manage your play, and where to turn for support if gambling is causing harm. If you ever feel uncertain about your gambling, take a moment to pause and use one of the options below — small, early actions can make a big difference.

Warning signs to watch for

It can be hard to recognise when play has become risky. The following signs are common indicators that gambling may be causing harm. If you notice one or more of these, consider using a limit, taking a break or contacting support.

Spending more money or time than you intended.
Chasing losses or increasing bets to recover money.
Neglecting work, family, or social commitments because of gambling.
Borrowing money, selling items, or using credit to gamble.
Feeling anxious, upset or restless when not gambling.
Hiding gambling activity or lying about how much you play.

Tools to help you play within your limits

We provide a range of account tools you can use at any time to keep gambling within healthy boundaries. These tools are immediate, practical measures you can control yourself.

Deposit limits — set daily, weekly or monthly limits so you only gamble what you can afford.
Loss limits — cap how much you can lose over a chosen period.
Session / play time limits — restrict how long you can play in one sitting and receive automatic reminders.
Reality checks — periodic pop‑ups that remind you how long you have been playing and what you have spent.
Time‑outs — short breaks from the account (e.g., 24 hours to several weeks) to reset your play patterns.
Self‑exclusion — longer or indefinite breaks that block access to the account until the chosen period ends.

How to set limits and take a break

Setting limits and taking breaks is simple and supported. If you are unsure which option to choose, start small and increase the duration or reduce limits as needed.

Go to your account settings to set deposit, loss and session limits at any time.
To increase a limit you’ve set previously, expect a cooling‑off delay (commonly 24–72 hours) before the new limit takes effect — this helps prevent impulsive changes.
Use the time‑out feature for a short break if you need immediate space from gambling.
If you want a longer pause, choose self‑exclusion for a set period (for example 6 months, 1 year) or indefinitely. Self‑exclusion cannot be reversed until the chosen period ends.
If you prefer help from a person, contact our support team and they will assist with setting limits, initiating time‑outs or processing self‑exclusion requests.

What happens when you self‑exclude

Self‑exclusion provides a meaningful break from gambling. When you self‑exclude:

Your account access is blocked for the chosen period and you will not be able to log in to gamble.
Open bonuses or promotions may be cancelled and bonus play restrictions will apply; any remaining real‑money balances are handled according to our terms.
We will follow the agreed processes for account closure or restricted access and will respect your decision throughout the exclusion period.

If gambling is affecting someone you care about

Supporting a friend, partner or family member can be challenging. Approach the conversation with care, empathy and without judgement.

Choose a calm moment to talk and express concern for their wellbeing rather than criticise their behaviour.
Encourage practical steps: setting account limits, removing saved payment methods, or using self‑exclusion.
Offer to help with blocking websites, placing time‑outs, or contacting support together.
Respect their autonomy but suggest professional support if gambling is causing financial, emotional, or legal problems.

Where to get professional support

If gambling is causing serious harm, reaching out to specialist services can provide confidential advice, counselling and practical support. Consider contacting recognised organisations in your country that focus on gambling‑related help. Trained advisers can offer self‑help tools, one‑to‑one counselling, and referral options for debt or mental health support.

Contacting our support team

We are here to help you use the tools above or to discuss options in confidence.

Live chat is available for immediate support in English, staffed to assist with setting limits, time‑outs, self‑exclusion and answering questions about responsible gambling tools.
Email support is available for less urgent requests or to submit documentation relating to account restrictions.
When you contact us, we will respond in a non‑judgmental way, respect your privacy, and help you choose the most suitable next steps.

Practical tips for safer play

Set a clear budget before you start and treat gambling as entertainment, not a way to make money.
Decide in advance how long you will play and stick to that plan.
Never chase losses — increasing bets to recover losses usually leads to further harm.
Avoid gambling when tired, stressed, or under the influence of alcohol or drugs.
Keep payment methods separate: consider removing saved cards or using pre‑paid vouchers to control spending.
Talk to someone you trust if gambling is causing worry, and use professional support services if needed.

Taking control is possible and you don’t have to do it alone. Use the tools here, reach out to our support team, or seek professional help if gambling stops being a harmless pastime. Small steps — setting a limit, taking a time‑out, or asking for help — can have an immediate and positive effect on your wellbeing.