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Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have under applicable data protection laws, including the GDPR where it applies.

Scope

This policy applies to personal data we collect when you visit our website, register an account, interact with our services, or contact our support team. It covers data processed for account management, identity verification, security, customer support, promotions, and related purposes.

Information We Collect

We collect information that is necessary to provide and improve our services, comply with legal requirements, and keep your account secure. This may include:

  • Account details: email address, username, password, date of birth, and contact information you provide.
  • Personal details: full name, postal address, and telephone number where required for identity verification.
  • Identity documents: copies of ID or proof of address when verification is required to confirm your age and identity.
  • Usage data: information about how you use our website and services, such as pages visited, games played, session duration, and device details.
  • Technical data: IP address, browser type, operating system, and other technical identifiers collected automatically.
  • Communications: records of your correspondence with us, including support chats, emails, and other messages.
  • Marketing preferences: your choices about receiving promotional communications and offers.

How We Use Your Information

We use personal data for clear and limited purposes, including:

  • Creating and managing your account and providing customer support.
  • Verifying your identity and age to help ensure a safe and compliant service.
  • Providing and improving our services, website functionality, and user experience.
  • Detecting, preventing, and responding to fraud, abuse, and other security risks.
  • Sending you updates, service-related messages, and marketing communications where you have consented or where we have another lawful basis to do so.
  • Complying with legal and regulatory obligations and responding to lawful requests from authorities.

Legal Bases for Processing (GDPR)

When the GDPR applies, we rely on one or more of the following legal bases to process your personal data:

  • Contract: processing necessary to perform our contract with you and to provide services you request.
  • Legal obligation: processing required to comply with legal or regulatory obligations.
  • Legitimate interests: processing necessary for our legitimate interests, such as security, fraud prevention, service improvement, and enforcing our terms, provided your rights do not override those interests.
  • Consent: where we ask for and receive your consent for specific uses, such as certain marketing communications or cookies not strictly necessary for service delivery.

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to provide core website functionality, remember your preferences, analyze site performance, and deliver relevant content and promotions.

You can manage cookie preferences through your browser settings and through any cookie controls presented on our site. Refusing certain cookies may affect site functionality and your experience.

Marketing and Promotions

We may contact you with promotional offers and newsletters if you have opted in or where we have another lawful basis. You can opt out of marketing communications at any time by following the unsubscribe instructions included in the message or by contacting us at the email address below.

Sharing and Disclosure of Information

We may share personal data with third parties only when necessary and under appropriate safeguards, including:

  • Service providers that help deliver our services (such as technical, security, and customer support providers).
  • Game and platform partners for operational reasons where required to provide the service.
  • Professional advisers and auditors when necessary for compliance and quality assurance.
  • Regulatory, law enforcement, or other authorities where required by law or to protect our legal rights.

We require these recipients to process your information in accordance with our instructions and applicable data protection law.

International Transfers

Your personal data may be processed in jurisdictions outside your country of residence. When we transfer data internationally, we apply appropriate safeguards such as standard contractual clauses or other measures required by applicable law to ensure an adequate level of protection.

Data Security

We implement technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. These measures include encryption in transit, access controls, secure development practices, and staff training. While we strive to protect your information, no system can be guaranteed completely secure.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to meet legal or regulatory obligations, resolve disputes, and enforce our agreements. Retention periods are determined based on the type of data and the purposes for processing.

Your Rights

Depending on where you live and applicable law, you may have rights regarding your personal data, including:

  • The right to access the personal data we hold about you.
  • The right to correct inaccurate or incomplete data.
  • The right to request deletion of your personal data in certain circumstances.
  • The right to restrict or object to certain processing activities.
  • The right to data portability where applicable.
  • The right to withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before fulfilling a request. You also have the right to lodge a complaint with a data protection supervisory authority.

Children

Our services are intended for adults only. You must be at least 18 years old to register. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected data from a person under 18, we will take steps to delete that information.

Automated Decision-Making

We may use automated systems to help detect fraud, assess risk, and support account security. These systems may make decisions affecting account restrictions or other safety measures. Where such processing has a legal or similarly significant effect on you, you have rights to request human review and to obtain additional information about the logic involved.

Third-Party Links and Services

Our site may include links to third-party websites, games, or services. We are not responsible for the privacy practices of those parties. Please review their privacy policies before providing personal data.

Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by posting the revised policy on our site and indicating the date it was last updated. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us.

Last updated: 14 August 2026